Experience

Web Developer
Hesketh.com
06.2008 to present

  • Use various languages to write programs, fix bugs, perform quality assurance testing, and add content to client websites and products

Youth Services Volunteer
Chapel Hill Public Library, Chapel Hill, NC
08.2007 to present

  • Assist staff at Children's Desk by answering patron questions
  • Shelve books, tidy sections, occasionally assist with teen programming
  • Began with an internship, including instruction and experience in collection development, programming, and reference desk services

Help Desk Assistant and Student Manager
UNC School of Information and Library Sciences Computer Lab
01.2007 to 05.2008

  • Assist faculty and students with daily computing needs, troubleshooting, and maintenance of school or personal equipment.
  • Work on systems projects for computer lab. Includes:
    • iMacs: install, designate and set the default appearance, connect to Active Directory Domain, perform regular maintenance, write Bash scripts to eradicate repetitive tasks, and implement solutions to user complaints
    • Computer Lab Website: update content of both local HTML and school-wide XML pages
    • Account Managment: add and remove students to various accounts: local domain, local server, software share site
    • Backups: monitor and change tapes on backup system
  • Create staff schedule, monitor and order supplies

Library Assistant
NC Biotechnology Center, RTP, NC
10.2006 to 12.2006

  • Check-in journals and papers, check-out library materials, reshelve, and general assistance to staff
  • Data cleanup for database conversion

Photography Assistant
Freelance in Albany, NY and San Francisco, CA
10.2003 to 07.2006

  • Assist photographers in lighting, studio management, digital capture and processing, archiving, and customer care
  • Intense Photoshop use

Generator Requisition Manager
GE Power Systems, Schenectady, NY
09.2000 to 01.2003

  • Manage generator orders throughout manufacturing process:
    • Answer customer questions
    • Confirm and offer alternatives on generator options
    • Ensure timeliness and accuracy of documents
  • Use Six Sigma methods to improve efficiency and digitize redundant tasks